Privacy and Cookie Policy

This website is operated by Just Bases Limited, trading as JustBases ("we", "us" and "our"). We are a specialist foundation and groundworks installer based in Ringwood, Hampshire. Just Bases Limited is the data controller for personal data collected through this website and our services.

• Registered address: Highlands, Poulner Hill, Ringwood, BH24 3HR
• Email: craig@justbases.co.uk
• Phone: 01202 039753

Contact enquiries

When you contact us through the website, by phone, email or WhatsApp, we may collect your name, email address, phone number, message and any other information you choose to provide. WhatsApp enquiries may also include the profile information, photographs, videos, documents or voice messages that you choose to send.

Quote requests

When you request a quote, we may collect:

• your name and at least one contact method;
• your postcode or project location;
• the service, building dimensions and project details;
• site access information; and
• optional photographs, video or PDF files that you upload.

Project and customer records

If you ask us to visit, provide a quotation or carry out work, we may keep correspondence, site notes, quotations, booking details, invoices, payment records, installation records and guarantee information.

Technical and consent information

Our hosting and security providers may process standard technical information such as IP address, browser type, requested pages, timestamps and diagnostic logs. We also store your privacy choices in your browser so that the site can respect them. Optional analytics and advertising data is processed only when the relevant technology is active and you have given the required consent.

We use personal data to:

• reply to enquiries and discuss your requirements;
• assess a site, prepare a quotation and arrange work;
• deliver and administer our services, including our 10-year workmanship guarantee;
• keep accounting, tax, contractual and safety records;
• protect the website, prevent abuse and diagnose technical problems; and
• where you consent, measure website use and advertising performance.

We do not sell your personal data. We do not use enquiry details to send newsletters or unrelated promotional emails unless we first obtain the appropriate permission.

Depending on the purpose, we rely on:

• Contract and steps before a contract — to discuss a project, prepare a requested quotation, make a booking and perform agreed work.
• Legitimate interests — to answer general enquiries, administer our business, protect the website and maintain appropriate customer and project records, where those interests are not overridden by your rights.
• Legal obligation — where we must keep or disclose records to comply with tax, accounting, health and safety or other legal requirements.
• Consent — for non-essential cookies or similar technologies used for optional analytics or advertising measurement. You can withdraw this consent at any time through Cookie settings. Personalised advertising or remarketing would require a further review and an appropriately specific choice before activation.

We use service providers that process information on our behalf or as independent controllers for their own limited purposes:

We may also disclose information to professional advisers, insurers, regulators, law-enforcement bodies or courts where reasonably necessary or legally required.

Some providers may process data outside the United Kingdom. Where UK data-protection law requires safeguards for an international transfer, we expect the relevant provider or contractual arrangement to use an approved mechanism such as an adequacy regulation, the UK International Data Transfer Agreement or the UK Addendum to standard contractual clauses.

The quote form accepts up to five optional image, video or PDF files, with a current maximum of 100MB per file. Files begin uploading to Cloudinary when you add them to the form, before you press the final quote-request button.

Please upload only material relevant to the proposed work. Avoid including people, vehicle registrations, neighbouring property details or other personal information unless it is genuinely necessary and you have the right to share it.

We use uploaded files to understand the site, prepare or revise a quotation, plan the installation and retain an appropriate project record. We will not publish them as marketing material without separate permission.

• General enquiries and unaccepted quotes, including WhatsApp conversations: normally up to 12 months after the last meaningful contact, unless a longer period is reasonably needed to resolve an issue.
• Customer and project records: for the service relationship and normally for the duration of the applicable 10-year guarantee.
• Financial records: normally six years, in line with UK tax and accounting requirements.
• Consent preference: stored in your browser for up to six months, after which we ask again. You can change it sooner.
• Provider logs and uploaded files: retained according to operational need and the relevant provider settings; you may contact us about a specific file or enquiry.

Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase, restrict or object to the use of your personal data, and to receive certain data in a portable form. Where processing is based on consent, you may withdraw that consent without affecting earlier lawful processing.

To exercise a right, contact craig@justbases.co.uk. We may need to verify your identity. We normally respond within one month.

You may complain to the Information Commissioner's Office, the UK supervisory authority. We would appreciate the opportunity to address your concern first.

We use reasonable technical and organisational measures intended to protect personal data, including HTTPS in transit, controlled access and validation of website submissions. No internet transmission or storage system can be guaranteed completely secure.

Our services are intended for adults arranging property work. We do not knowingly seek personal data from children. Please contact us if you believe a child has provided personal information so that we can review and, where appropriate, delete it.

We may update this policy when our services, providers, legal obligations or measurement setup changes. The current version and update date will remain on this page. If a change materially affects an existing consent choice, we will ask for a new choice.