Question 1

Do you work within the New Forest National Park?

Accepted Answer

Yes. Lyndhurst is at the heart of the National Park, and we're very familiar with the stricter planning requirements here. We can advise on compliant base heights and locations to ensure your project meets National Park Authority guidelines.

Question 2

My garden has heavy clay soil—can you still install a base?

Accepted Answer

Absolutely. Lower-lying areas around Lyndhurst, towards Bank and Ashurst, often sit on Barton Clay which has poor drainage and can shrink and swell. We engineer our foundations with deeper sub-bases and proper drainage to prevent movement and cracking.

Question 3

What about sandy ground near Bolton's Bench?

Accepted Answer

The higher ground around Bolton's Bench and Emery Down sits on Barton Sand and plateau gravels, which drain exceptionally well. While this is generally easier to work with, we still ensure proper compaction and the right sub-base depth for a stable foundation.

Question 4

Do you offer a guarantee on your work?

Accepted Answer

Yes. We provide a rock-solid 10-year guarantee on all materials and labour. As a local family business, you know exactly where to find us if you ever need us.

Question 5

How quickly can I get a quote?

Accepted Answer

Very quickly. If you send us your measurements and a photo, we can often provide a fixed-price quote over the phone the same day. For complex sites in the Forest, we offer free site surveys.

Question 6

Do you take away the soil and waste?

Accepted Answer

Absolutely. Whether we're digging out clay in Ashurst or sand in Emery Down, we carefully remove all spoil from your site and work with New Forest recycling centres and registered waste carriers to dispose of waste responsibly, minimising our environmental footprint.

Question 7

Are you fully insured?

Accepted Answer

Yes, we hold full Public Liability Insurance. We operate to strict health and safety standards on every residential project in the New Forest.

Question 8

Will tree roots affect my new base?

Accepted Answer

Tree roots are common in Forest properties. We assess the site carefully and can install root barriers where needed, or recommend raised timber bases that minimise excavation near mature trees. We're experienced with Tree Preservation Orders common in the National Park.

Question 9

Can you work around Forest ponies and livestock?

Accepted Answer

Yes. We're very familiar with working in the New Forest where ponies, cattle, and donkeys roam freely. We ensure materials are stored safely and sites are secured to protect both the animals and our work.

Question 10

What areas near Lyndhurst do you cover?

Accepted Answer

We cover all of Lyndhurst and the surrounding villages including: Bank, Emery Down, Minstead, Swan Green, Ashurst, Bartley, Cadnam, Bramshaw, Brook, and Fritham. We also serve the wider New Forest including Brockenhurst, Burley, and Lymington.

Question 11

Do you have experience near the Queen's House and Forest HQ?

Accepted Answer

Yes. We've completed numerous projects in central Lyndhurst, where access can be challenging due to narrow lanes and conservation area restrictions. We use appropriate equipment and methods to work sensitively in these historic settings.

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